Customer Service Expert – Phone Support (LATAM) The Ultimate Remote AI Training & Communication
Customer Service Expert – Phone Support (LATAM) The Ultimate Remote AI Training & Communication Engagement
- Pay
- $18 – $28/hr
- Location
- Remote — LATAM
- Engagement
- Contractor
Earns 25 points on this device — once per role per day
Applications are handled by micro1 on their own site. Dealuxe is not the employer and does not screen applicants.
Explore an elite remote career opportunity connecting Latin American communication specialists with frontier AI evaluation projects. / Explore una oportunidad profesional remota de élite que conecta a especialistas en comunicación de América Latina con proyectos de evaluación de IA de vanguardia.
The modern paradigm of artificial intelligence development requires more than algorithmic training; it demands human intelligence, exceptional bilingual communication, and live interaction capabilities. As frontier AI models expand into complex conversational and real-world agentic workflows, micro1—the leading AI data lab powering next-generation models—is engaging top-tier professionals from Latin America to participate in high-impact evaluation initiatives.
For skilled professionals across Mexico, Central America, Colombia, Peru, Ecuador, Argentina, Chile, and Brazil, the Customer Service Expert – Phone Support (LATAM) role presents an extraordinary avenue to leverage executive-level communication skills, earn premium compensation, and shape future technology from home.
Position Overview: Redefining AI Interaction
Artificial intelligence agents are increasingly deployed to manage live operations, coordinate schedules, and interact with service providers. To ensure these automated systems achieve optimal realism and problem-solving efficiency, they require rigorous testing and live human supervision. In this role, you will act as a specialized representative handling real-world telephone interactions on behalf of customers across the United States.
No prior technical background in artificial intelligence engineering is required. Your core domain expertise in customer service, virtual assistance, hospitality, or executive coordination is the exact real-world intelligence micro1 requires to train frontier systems.
Core Role Details & Requirements
- Geographic Scope: Remote engagement prioritizing candidates based in Mexico, Central America, Colombia, Peru, Ecuador, Argentina, Chile, and Brazil.
- Language Mastery: Fluent, neutral, and clear spoken English with strong improvisational and live conversation skills for US-based interactions.
- Technical Setup: Reliable high-speed internet connection, quiet workspace, and a quality wired or USB headset.
- Shift Structure: Initial 4-week engagement involving four 5-hour shifts per week (up to 20 hours total weekly). Genuine weekend availability is required for a portion of the team. Paid for scheduled, available hours—not per call.
Comprehensive Scope of Work
Contractors selected for this initiative manage live telephonic operations with absolute professionalism and attention to detail. Key daily duties include:
- Placing and receiving phone calls on behalf of customers to complete tasks such as reservations, appointment scheduling, and vendor confirmations.
- Engaging directly with businesses and service providers, maintaining clear and persuasive communication to gather information and fulfill requests.
- Efficiently navigating complex phone menus, hold queues, and enterprise call centers to reach the correct decision-maker.
- Documenting call outcomes, confirmation codes, and important transactional details with absolute accuracy and confidentiality.
- Managing a high volume of consecutive calls addressing varied everyday customer requirements.
- Collaborating with remote team members to ensure consistent service delivery while maintaining strict discretion with sensitive data.
Preferred Professional Qualifications
To excel in this fast-paced remote environment, candidates should demonstrate:
- Demonstrated background in executive assistance, virtual assistance, concierge services, or customer support via phone.
- Confidence executing outbound calls (including cold outreach) and navigating automated phone trees or interactive voice response (IVR) systems.
- Professional background within hospitality, restaurant management, or travel industries; escalation and negotiation experience represents a strong advantage.
- Proven capability to operate autonomously, manage multiple consecutive tasks, and uphold rigorous quality standards remotely.
Why Join the micro1 Global Expert Network?
Working with micro1 offers Latin American professionals unmatched flexibility, competitive dollar-denominated compensation, and intellectual engagement at the bleeding edge of technology. By turning your daily communication excellence into structured training inputs, you help build the human intelligence layer for the AI revolution.
El paradigma moderno del desarrollo de inteligencia artificial requiere mucho más que entrenamiento algorítmico; exige inteligencia humana, comunicación bilingüe excepcional y capacidades de interacción en vivo. A medida que los modelos de IA de vanguardia se expanden hacia flujos conversacionales complejos y agentes del mundo real, micro1—el principal laboratorio de datos de IA que impulsa modelos de próxima generación—está contratando a profesionales de primer nivel en América Latina para participar en iniciativas de evaluación de alto impacto.
Para profesionales capacitados en México, Centroamérica, Colombia, Perú, Ecuador, Argentina, Chile y Brasil, el rol de Experto en Servicio al Cliente – Soporte Telefónico (LATAM) representa una vía extraordinaria para aprovechar habilidades de comunicación de nivel ejecutivo, obtener una compensación superior y dar forma a la tecnología del futuro desde casa.
Descripción General: Redefiniendo la Interacción con IA
Los agentes de inteligencia artificial se implementan cada vez más para gestionar operaciones en vivo, coordinar agendas e interactuar con proveedores de servicios. Para garantizar que estos sistemas automatizados alcancen un realismo óptimo y una eficiencia superior en la resolución de problemas, requieren pruebas rigurosas y supervisión humana en vivo. En este rol, usted actuará como un representante especializado manejando interacciones telefónicas reales en nombre de clientes en los Estados Unidos.
No se requiere experiencia previa en ingeniería de inteligencia artificial. Su experiencia central en servicio al cliente, asistencia virtual, hostelería o coordinación ejecutiva es exactamente la inteligencia del mundo real que micro1 necesita para entrenar sistemas de vanguardia.
Detalles y Requisitos Clave del Rol
- Alcance Geográfico: Posición remota que prioriza candidatos radicados en México, Centroamérica, Colombia, Perú, Ecuador, Argentina, Chile y Brasil.
- Dominio del Idioma: Inglés hablado fluido, neutral y claro con sólidas habilidades de improvisación y conversación en vivo para interacciones con EE. UU.
- Configuración Técnica: Conexión a Internet de alta velocidad confiable, espacio de trabajo silencioso y auriculares con cable o USB de buena calidad.
- Estructura de Turnos: Compromiso inicial de 4 semanas con cuatro turnos de 5 horas por semana (hasta 20 horas totales semanales). Se requiere disponibilidad genuina de fines de semana para una parte del equipo. Pago por horas programadas y disponibles, no por llamada completada.
Alcance de Trabajo Detallado
Los contratistas seleccionados para esta iniciativa gestionan operaciones telefónicas en vivo con absoluto profesionalismo y atención al detalle. Las tareas diarias principales incluyen:
- Realizar y recibir llamadas telefónicas en nombre de clientes para completar tareas como reservas, programación de citas y confirmaciones con proveedores.
- Interactuar directamente con empresas y proveedores de servicios, manteniendo una comunicación clara y persuasiva para recopilar información y cumplir solicitudes.
- Navegar eficientemente a través de menús telefónicos complejos, colas de espera y centros de atención para comunicarse con el contacto adecuado.
- Documentar con absoluta precisión y confidencialidad los resultados de las llamadas, códigos de confirmación y detalles transaccionales importantes.
- Gestionar un alto volumen de llamadas consecutivas cortas que abordan diversas necesidades cotidianas de los clientes.
- Colaborar con otros profesionales remotos para asegurar una experiencia de servicio al cliente consistente, manteniendo estricta discreción con datos sensibles.
Calificaciones Profesionales Preferidas
Para destacar en este entorno remoto dinámico, los candidatos deben demostrar:
- Experiencia comprobada en asistencia ejecutiva, asistencia virtual, servicios de conserjería o soporte al cliente por teléfono.
- Confianza en la realización de llamadas salientes (incluyendo llamadas en frío) y navegación eficiente a través de sistemas telefónicos automatizados.
- Antecedentes profesionales en las industrias de hospitalidad, restaurantes o viajes; la experiencia en negociación o escalamiento representa una gran ventaja.
- Capacidad comprobada para trabajar de forma autónoma, gestionar múltiples tareas consecutivas y entregar un servicio de alta calidad a distancia.
¿Por qué Unirse a la Red Global de Expertos de micro1?
Trabajar con micro1 ofrece a los profesionales latinoamericanos una flexibilidad inigualable, una compensación competitiva denominada en dólares y un compromiso intelectual en la vanguardia tecnológica. Al convertir su excelencia comunicativa diaria en entradas de entrenamiento estructuradas, ayuda a construir la capa de inteligencia humana para la revolución de la IA.
Apply Today / Postule Hoy Mismo
Review eligibility criteria, complete onboarding assessments, and initiate your remote application securely.
Revise los criterios de elegibilidad, complete las evaluaciones e inicie su postulación remota de forma segura.
Portal seguro impulsado por micro1. Contrato de contratista remoto en LATAM.
What they ask for
- Geographic Scope: Remote engagement prioritizing candidates based in Mexico, Central America, Colombia, Peru, Ecuador, Argentina, Chile, and Brazil.
- Language Mastery: Fluent, neutral, and clear spoken English with strong improvisational and live conversation skills for US-based interactions.
- Technical Setup: Reliable high-speed internet connection, quiet workspace, and a quality wired or USB headset.
- Shift Structure: Initial 4-week engagement involving four 5-hour shifts per week (up to 20 hours total weekly). Genuine weekend availability is required for a portion of the team. Paid for scheduled, available hours—not per call.
Ready to apply for Customer Service Expert – Phone Support (LATAM) The Ultimate Remote AI Training & Communication?
micro1 states $18 – $28/hr for this role. The application is on their site and takes a few minutes.
Earns 25 points on this device — once per role per day
Dealuxe is not the employer, does not set the pay or the hiring terms, and cannot guarantee a role is still open. If you complete a purchase or form, we may earn a small commission at no extra cost to you.
Following an offer here banks 10 points on this device — once per page, within the 500 points a day anything on the site can earn.Ad Disclosure: the application link is a referral link.
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