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이 강좌는 엔트리 레벨 IT 지원 전문가의 역할을 준비하는 것을 목표로 하는 강좌 중 첫 번째 강좌입니다. 이 강좌에서 여러분은 정보 기술(IT) 세계에 입문하게 됩니다. 또한 컴퓨터 하드웨어, 인터넷, 컴퓨터 소프트웨어, 문제 해결 및 고객 서비스와 같은 정보 기술의 다양한 면에 대해 배웁니다. 이 강좌에서는 이 수료증 과정에서 다룰 내용을 개괄적으로 이해할 수 있도록 마련된 다양한 IT 주제를 다룹니다. 이 강좌가 끝나면 다음을 할 수 있습니다. ● 바이너리 시스템 작동 방식 이해하기 ● 처음부터 컴퓨터 조립하기 ● 운영체제를 선택하여 컴퓨터에 설치하기 ● 인터넷이 무엇인지, 어떻게 작동하는지, 그리고 현대 세계에 미치는 영향을 이해하기 ● 애플리케이션이 작성되는 방법과 컴퓨터의 후드 아래에서 작동하는 방법 학습하기 ● 정보 기술(IT) 설정에서 일반적인 문제 해결 방법론과 소프트 스킬 활용하기
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